The Office of International Student Services (ISS) is located in 143 Tomlinson and open all year, Monday through Friday, except for university holidays.

ISS staff is available to students in-person and by phone only during Walk-In Hours.

  • Monday through Friday- 10 a.m. to 3 p.m.

If you need to make an appointment, please either call the office, stop by in person, or email international@case.edu

For more information about Walk-in Hours visit the Information for Students quicklink.

ISS Events

Newsletter Archive

Browse our newsletter archives for news, events and announcements you may have missed!

Promoting Intercultural Exchange at Case

The mission of the Office of International Student Services (ISS) is to enhance the international student experience and promote intercultural exchange at CWRU.

We can assist you with:

  • Immigration matters
  • Intercultural exchange opportunities
  • Leadership resources and programs
  • Understanding the social and academic culture at CWRU and in the US.

Read more about ISS and the services we provide.

[RSS] News + Announcements

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Join Chinese Culture Club

Chinese Culture Club is a current campus organization aiming to provide opportunities for people to learn about, and share their knowledge on Chinese culture and language. We are steadily funded by the Undergraduate Student Government. Engaging in the club would be a great way to share your cultural knowledge with the campus community. We would love to welcome potential new members who are interested in the operation of the club as well as current opportunities in executive positions.

Please feel free to contact Walter Huang(zhenglin.huang@case.edu) for more info.

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Park to Shop - Free shuttle to Asian Grocery

Don't have a car and not sure how to get to the LARGEST Asian market in Ohio? Take a free shuttle from CWRU's campus to Park to Shop and back.

***Sign-Up / RSVP required!!! Each Shuttle has a 10 person limit and only those signed up will be able to board.***

Saturday, August 29 (Sign-Up Required!)
CWRU Pick-up - 1641 E. 115th St, Village House 5 - Meet between House 4 and 5
10 a.m. Sign-Up
11 a.m. Sign-Up
12:30 p.m. Sign-Up
2 p.m. Sign-Up
3:30 p.m. Sign-Up
5 p.m. Sign-Up
6:30 p.m. Sign-Up

Return times: 11:45 a.m., 1:15 p.m., 2:45 p.m., 4:15 p.m., 5:45 p.m., 7:15 p.m., 8:15 p.m.

***Sign up for a return trip while riding the shuttle on your way to Park To Shop

Sunday August 30 (Sign-Up Required)
Case Pick-up - 1641 E. 115th St, Village House 5 - Meet between House 4 and 5
10 a.m. Sign-Up
11 a.m. Sign-Up
12:30 p.m. Sign-Up
2 p.m. Sign-Up
3:30 p.m. Sign-Up
5 p.m. Sign-Up

Return times: 11:45 a.m., 1:15 p.m., 2:45 p.m., 4:15 p.m., 5:45 p.m., 6:30 p.m.
***Sign up for a return trip while riding the shuttle on your way to Park To Shop

Shuttle Trip Timing
45 minutes total one way
15 minutes Travel
15 minutes wait /load
15 minute schedule recovery or help students with groceries/delivery

A special thank you to Park to Shop for providing this service to new and returning students!

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New Walk-in Hours at ISS!

Effective Monday, August 31, 2015, ISS will be implementing a new walk-in hours schedule:

Monday, Tuesday, Thursday, Friday: 11 a.m. to 3 p.m.. There will be no walk-in hours on Wednesdays.

Summer hours will remain in effect through Friday, August 28.

ISS' goal during this transition is to continue providing you with excellent service. We do ask for and appreciate your patience as we all adjust to these changes.

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IMPORTANT OPT & STEM OPT Update
Information regarding August 12, 2015 U.S. District Court ruling on STEM OPT

You may have heard about the recent court ruling about STEM OPT. ISS wants to reassure you that this has no immediate impact on OPT and STEM OPT. If you are currently on OPT or STEM OPT, you should continue working and continue to maintain status by promptly reporting employment and address changes to our office through the Quick Links system. ISS will continue to process new OPT and STEM OPT applications as usual.

Since the court ruling just came out, there are a lot of unanswered questions. ISS wants you to know:

  • We understand how important OPT and STEM OPT are to international students.
  • We are monitoring this situation carefully and working with experts to understand how this affects our international student population.

Below we are including a very brief summary of the court ruling that also includes a link to the full case decision, a Frequently Asked Questions section, as well as some links to articles. One link is from NAFSA, which is a professional organization to which ISS belongs. NAFSA is dedicated to advancing international education and works very closely with the United States Government to do so. The other resource is an article that NAFSA has forwarded to all of its members. There are many articles like this; however, we are sharing this one with you because it has been shared with us by such a highly trusted source.

We hope that you will find the information helpful and reassuring. If you have questions or concerns, please don't hesitate to contact the office. We will be sure to provide updated information as soon as we receive any.

Summary

Last week a U.S. District Court ruled that the Department of Homeland Security (DHS) did not follow the rules when they enacted the regulation that created the 17 month STEM OPT extension. As a result, DHS has been given 6 months to correct this mistake. If DHS does not fix the mistake by February 12, 2016, the regulation allowing for STEM OPT will be cancelled.

The full case decision can be read here.

Frequently Asked Questions

When does this decision go into effect?

The court decision is effective February 12, 2016. Until that time or until a new regulation is issued, the current regulation is in effect. ISS will continue to accept and process applications for OPT and STEM OPT as usual.

Is it possible for the Department of Homeland Security to fix this by February 12?

Yes, it is legally possible for DHS to issue a proper regulation before the February deadline. DHS has not yet commented or provided information about their plans, but ISS will update you with new information as it becomes available.

What will happen after February 12, 2016?

We don't know at this time. We are waiting for DHS' response and will continue to watch the situation closely. Updates will be provided publically to all students through our website and newsletters as soon as we have information to share.

I am currently working on OPT. What does this mean for me?

You should continue working and continue to maintain status by promptly reporting employment and address changes to our office through the Quick Links system on our website.

I am currently working on STEM OPT extension. How does this affect me?

You should continue working and continue to maintain status by promptly reporting employment and address changes to our office through the Quick Links system on our website.

My application for OPT or STEM OPT extension is pending. How does this decision affect my application?

OPT and STEM OPT applications are being reviewed and processed as usual by the government service centers.

My 12 month OPT time is ending soon, and I was planning to apply for the STEM OPT extension. Can I still apply?

Yes, ISS will continue to process new STEM OPT applications just as the government service centers will continue to receive and authorize the applications of eligible students.

I am a current student who will be graduating soon. What does this ruling mean for me?

ISS will continue to process new OPT applications as usual. Be sure that you complete a required OPT workshop and apply within the proper time frame. More information about ISS' policies regarding OPT is available on our website.

Resources:
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A Redesigned I-20 for F-1 Students

The format for the Form I-20, "Certificate of Eligibility for Nonimmigrant Student Status," has recently changed as part of the Student and Exchange Visitor Information System's (SEVIS) Release 6.21.

As of June 26, 2015, any student who has been issued a Form I-20 from ISS will receive the new format. If you have an older version of the I-20 issued before June 26, 2015, don't worry, it's still perfectly valid. By July 1, 2016, the government will require all F student visa holders and their dependents to be in possession of this new I-20.

ISS has decided to begin the process of transitioning students to a new I-20 with the goal of each student having the redesigned format before the end of the Fall 2015 semester. I-20s will be issued systematically by ISS to all students over the course of several weeks.

Students should expect to start hearing from ISS about a new I-20 being available to pick up from the office during walk-in hours in mid-to-late September throughout October. ISS asks that students wait patiently to receive such correspondence from ISS; there is no need to contact ISS and request issuance of the new I-20 sooner than the office is prepared to provide it.

If you have questions about this process, please feel free to contact us by email at international@case.edu or by stopping in during walk-in hours.

confused face
Forgot to Get a Travel Signature Before Leaving Campus?

If you forget to get a travel signature before leaving campus, don't panic! ISS will be available to help you year round, except when the university is closed. Check our website calendar for information about our availability.

To resolve this problem, first get in touch with ISS by email (international@case.edu) and explain that you've forgotten to get a travel signature. The ISS staff person that works with you will advise you to send your I-20 or DS-2019 to our office to get a travel signature. When we receive it, we'll sign it immediately and contact you by email to offer your mailing options. You may choose to have us return your I-20 or DS-2019 by either FedEx (this is a nonrefundable expense to you) or standard mail (free of charge but can take 4-6 weeks for delivery and the package is not traceable). We will not send your I-20 or DS-2019 until we receive a response from you.

If you're unable to send the I-20 or DS-2019 to our office for an updated signature, be prepared to receive an I-515A from the officer at US Customs. The I-515A is temporary admission to the US and you must comply with the requirements of the form in order to return to good standing. This is an extremely time sensitive process so you must work with ISS staff immediately upon your return to Cleveland to resolve this situation. Failure to handle this properly could result in the government terminating your student visa status.

If you have other questions or concerns, be sure to explain them to the advisor that you begin working with and continue to work only with that advisor until your issue is resolved.

And remember, ISS should be your first point of contact whenever you have questions or problems regarding your visa status. Never attempt to resolve a problem with your I-20 without first contacting our office as there may be very serious consequences for your actions. We're here to help!