Students at Case

The Office of International Student Services (ISS) is located in 143 Tomlinson and open all year, Monday through Friday, except for university holidays.

ISS staff is available to students in-person and by phone only during Walk-In Hours.

  • Monday, Tuesday, & Friday- 10 a.m. to 4 p.m.
  • Wednesday- 10 a.m. to 3 p.m.
  • Thursday- 10 a.m. to 2 p.m.

If you need to make an appointment, please either call the office, stop by in person, or email

For more information about Walk-in Hours visit the Information for Students quicklink.

Newsletter Archive

Browse our newsletter archives for news, events and announcements you may have missed!

[RSS] ISS Events

Promoting Intercultural Exchange at Case

Want to get involved on campus and learn what ISS is all about? We have dozens of programs and events that are designed to ease your transition at Case. Check out our ongoing programs and services!

We can assist you with:

  • Immigration
  • Academic help and objectives
  • Advice on housing, financial, and legal matters
  • Leadership resources and programs
  • Intercultural exchange

Read more about ISS and the services we provide.

[RSS] News + Announcements

SAC school supplies drive

Each year, with the help of our community, the CWRU Staff Advisory Council orovides age appropriate school supplies to local City of Cleveland children. Donations will go to public schools, Mary Bethune and Michael R. White, both of which have 30% poverty rates.

Sometimes the only difference between an A+ student and a failing student is having basic supplies to do homework and participate in class.

Donations can be made at the International Student Services office (Tomlinson 143)

Gay Games in Cleveland

The 2014 Gay Games presented by the Cleveland Foundation is one of the most inclusive sports & cultural festivals in the world, and comes to Cleveland+Akron, 9-16 August.

Want to watch and experience the Concert Band, Choral Performance, Figure Skating, Bodybuilding, DanceSport, Pink Flamingo pool show or join in for the Closing Ceremony? The Games are the place to do it!

The Games are open to all adults - regardless of sexual orientation or athletic ability. With more than 35 sports (from darts to triathlon, bowling to softball) and 2 cultural events (band and chorus), there's something for everybody. Check out the schedule online - many events are occuring right here on CWRU's campus!

VISA delays around the world

The Department of State Bureau of Consular Affairs continues to make progress restoring our nonimmigrant visa system to full functionality. Over the weekend, the Department of State implemented system changes aimed at optimizing performance and addressing the challenges they have faced. Some Embassies and Consulates may temporarily limit or reschedule nonimmigrant visa interview appointments until more system resources become available to process these new applications. The problem is worldwide and not specific to any particular country, citizenship document, or visa category. Problems with the database have resulted in an "extensive backlog" of applications, which has, in turn, hampered efforts to get the system fully back on line.

Grad Student Orientation

Are you a new, incoming graduate student? Don't forget to sign up for orientation on your application check-list! You can sign up for, not just orientation, but a grad CCEL event, a happy hour and a WOW event!

Hours of operation sign
Updated Walk-In Hours Schedule

The staff of ISS will be involved in meetings that take place on Thursday afternoons for the forseeable future and we will have to adjust our walk-in hours schedule.

Effective Thursday, July 10, 2014, the Walk-In Hours schedule will be:

Monday, Tuesday, & Friday- 10 a.m. to 4 p.m.

Wednesday- 10 a.m. to 3 p.m.

Thursday- 10 a.m. to 2 p.m.

ISS staff is available to students in-person and by phone only during Walk-In Hours otherwise an appointment is required.

If you need to make an appointment, please either call the office, stop by in person, or email

For more information about Walk-In Hours visit the Information for Students quicklink.

Michelle Obama image
Michelle Obama Talks About the Importance of International Education

First Lady, Michele Obama, shares her thoughts about the importance of international education during her recent trip to China.

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Forgot to Get a Travel Signature Before Leaving Campus?

If you forgot to get a travel signature before leaving campus, don't panic! ISS will be available to help you year round, except when the university is closed. Check our website calendar for information about our availability.

To resolve this problem, first get in touch with ISS and explain that you've forgotten to get a travel signature. Either call or send an email to The ISS staff person that works with you will advise you to send your I-20 to our office to get a travel signature. When we receive it, we'll sign it immediately and contact you by email to offer your mailing options. You may choose to have us return your I-20 by either FedEx (this is a nonrefundable expense to you) or standard mail (free of charge but can take 4-6 weeks for delivery and the package is not traceable). We will not send your I-20 until we receive a response from you.

If you have other questions or concerns, be sure to explain them to the advisor that you begin working with and continue to work only with that advisor until your issue is resolved.

And remember, ISS should be your first point of contact whenever you have questions or problems regarding your visa status. Never attempt to resolve a problem with your I-20 without first contacting our office as there may be very serious consequences for your actions. We're here to help!

Writing Workshop for Researchers - Summer Course

ENGL 186: Writing Workshop for Researchers is a course targeted to graduate/professional students. The class meets for 1 hour each week for group discussion of writing/language/grammar/disciplinary communication and then each student meets individually with the instructor for 45-50 minutes to work specifically on her/his writing. (For summer, those contact hours are adjusted to 90 minutes each.)

Here is the course description:

The course is an individualized writing workshop/tutorial for Case Western Reserve University graduate students, faculty, and staff. Although it may be appropriate for native speakers of English, it is intended primarily for individuals who wish to improve their academic and professional US English skills. Offered every semester (including the 8-week summer term this year) and capped at 6 students, it highlights two primary modes of communication—discussion and writing. Students meet together in a weekly seminar to improve oral communication and to address common English writing and grammar concerns. In addition, students meet individually with the instructor weekly for practice and instruction in academic/professional genres of writing.

By the end of this course, students will be able to:
• Plan, organize, and produce writing that is clear, logical, and meaningful
• Apply their understanding of English syntax and mechanics to their own writing and to the analysis of academic/professional written texts
• Discuss academic/professional topics with peers
• Document their own written and oral strengths and weaknesses
• Engage in the research process to produce a paper on a scholarly or professional topic (within student's field)

Summer Travel


If you plan to travel outside the U.S. over the summer, please be sure to check the third page of your I-20 (if you are in F-1 status) or the lower right side of your DS-2019 (if you are in J-1 status) to see when your document was last signed. A "travel signature" generally is good for one year, but if you will be visiting Canada, you will need a signature that is no more than six months old. If you will be applying for a "Temporary Resident''s" (Visitor''s) visa to go to Canada, you also will need a letter of good standing from the Office of International Student Services (ISS).

Please come to the ISS Office for a travel signature during Walk-in Hours (Monday, Tuesday, Thursday, Friday- 10 a.m. to 4 p.m. and Wednesday from 10 a.m. to 3 p.m.). Keep in mind that the ISS Office is open all year unless the university is officially closed.


Many students think that their passport and visa documents are needed only when traveling abroad. WRONG! If you are planning a trip within the United States by car, bus, train or airplane, to U.S. cities near or far, it is essential that you have your passport and visa documents with you (in a very safe place, of course!) In recent years, there has been heightened security not only at all border crossings, but also at bus terminals, train terminals, and airports throughout the United States. International students may be stopped and questioned randomly. Therefore, students should have their passport, visa documents (I-94 card and SEVIS I-20 or DS-2019), and Case student ID card with them for ALL distance travel. In addition, be sure that your current SEVIS I-20 or DS-2019 has an authorizing signature for travel on page 3. (Note: A travel signature is valid for up to one year with just two exceptions: (1.) If you will be traveling to Canada, you should have a travel signature that is no more than six months old. (2.) If you are currently approved for post-completion OPT, a travel signature is valid for only six months.) A person without valid travel documents can be arrested, threatened with deportation and taken into Department of Homeland Security (DHS) custody. We certainly don't want any of these things to happen to you!

International Student Services

143 Tomlinson Hall

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Cleveland, Ohio 44106
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