The Office of International Student Services (ISS) is located in 143 Tomlinson and open all year, Monday through Friday, except for university holidays.

ISS staff is available to students in-person and by phone only during Walk-In Hours.

  • Monday, Tuesday, Thursday, & Friday- 10 a.m. to 4 p.m.
  • Wednesday- 10 a.m. to 3 p.m.

If you need to make an appointment, please either call the office, stop by in person, or email

For more information about Walk-in Hours visit the Information for Students quicklink.

ISS Events

Newsletter Archive

Browse our newsletter archives for news, events and announcements you may have missed!

Promoting Intercultural Exchange at Case

The mission of the Office of International Student Services (ISS) is to enhance the international student experience and promote intercultural exchange at CWRU.

We can assist you with:

  • Immigration matters
  • Intercultural exchange opportunities
  • Leadership resources and programs
  • Understanding the social and academic culture at CWRU and in the US.

Read more about ISS and the services we provide.

[RSS] News + Announcements

airplane travel
End of Semester Reminders

With the semester coming to a close, it's important to plan ahead and ensure that you're taking steps to properly maintain your visa status. Here are some things to keep in mind:


If you're not planning to graduate in May 2015, but you have a May 2015 expiration date on your immigration document (either I-20 or DS-2019), you need to extend the validity of the document before it expires to properly maintain your visa status. Visit ISS during walk-in hours (Monday, Tuesday, Thursday, Friday- 10 a.m. to 4 p.m. and Wednesday from 10 a.m. to 3 p.m.) to discuss this simple process.

It's best to submit your extension request by mid-April to ensure that everything is processed before your document expires. If your document expires, that's a violation of your visa status and there's no way for ISS to help you resolve it. You'll need to exit the US immediately and make arrangements from abroad to obtain a new I-20 from ISS and possibly a new visa stamp in your passport. To ensure a smooth process, please work with ISS as soon as possible to obtain an extended immigration document!


If you plan to travel outside of the U.S. during the break, please be sure to check the third page of your I-20 (if you are in F-1 status) or the lower right side of your DS-2019 (if you are in J-1 status) to see when your document was last signed. A travel signature is valid for up to one year with just two exceptions: (1.) If you will be traveling to Canada, you should have a travel signature that is no more than six months old. (2.) If you are currently approved for post-completion OPT, a travel signature is valid for only six months. Please come to ISS for a travel signature during walk-in hours.


Many students think that their passport and visa documents are needed only when traveling abroad. WRONG! If you are planning a trip within the United States by car, bus, train or airplane, to U.S. cities near or far, it is essential that you have your passport and visa documents with you (in a very safe place, of course!). In recent years, there has been heightened security not only at all border crossings, but also at bus terminals, train terminals, and airports throughout the United States. International students may be stopped and questioned randomly. Therefore, students should have their passport, visa documents (I-94 printout and properly signed SEVIS I-20 or DS-2019), and Case student ID card with them for ALL distance travel. A person without valid travel documents can be arrested, threatened with deportation and taken into Department of Homeland Security (DHS) custody. We certainly don't want any of these things to happen to you!


Before sailing off on vacation, be sure to refer to this very important information. There are many things to consider as an international student when it comes to taking a cruise!

Campus Climate Survey - Coming Soon!

In the next few days, all degree-seeking students will receive an email from Vice President Lou Stark with a link to the Campus Climate Survey on Sexual Assault and Sexual Misconduct. The survey is being given at CWRU and more than two dozen other universities. Participation is voluntary and we sincerely hope that many international students will take the time to participate. This survey is very important to our campus and your feedback will help us tremendously. CWRU really wants to hear from students about what they think. Please take the time to complete the survey and provide feedback. CWRU wants to hear from you so that we can be a more welcoming place for all students.

Responses will not be connected to individual students. Results will be used to improve programs and services currently being offered. Questions about the survey can be directed to CWRU's Office of Institutional Research at Questions regarding your rights as a research participant should be directed to the CWRU Institutional Review Board at368.6925 or

Again, we sincerely look forward to hearing from you! Thank you in advance for your time.

Diversity Speaks Programing

Join in the Office of Multicultural Affairs' series, Diversity Speaks! People Sharing their Diverse Stories. Light refreshments will be served, but feel free to bring your lunch.

Register for Commencement 2015!

Online registration is open until April 1, 2015 at 5 p.m. EDT. All graduates who register online to attend commencement convocation secure two (2) guest tickets for the convocation ceremony.

All graduating students must register online. Students receiving a bachelor's and/or master's degree will register online for convocation attendance and convocation tickets. Professional or doctoral degree graduates will register online for convocation attendance, convocation tickets and cap and gown. You must have a valid Case Western Reserve University Network ID and password to register online.

January 2015 Graduates needing passwords please apply for a Case Online Services account. If you need additional assistance setting up your Case Western Reserve University Network ID, please contact your commencement coordinator.

Deadline April 15th: Tax Forms & Glacier Tax Prep is Available

It's time to file your 2014 income taxes and ISS can help make the process a little easier.

ALL individuals in F and J status must file taxes, including spouses, young children, and even if you haven't earned any income!

Glacier Tax Prep (GTP) is a tax-return-preparation software program designed primarily for international students and other educational visaholders. It can help you prepare your U.S. federal income tax return and assist you in preparing Form 1040NR or 1040NR-EZ.

You may access GTP and begin preparing your federal return by visiting myServices and logging in using your Case network ID and password. The service is provided as a convenience to CWRU international students.

For more information, visit our Information on Filing Taxes page.

Please keep in mind that the US citizen codes in SIS are what prompt the generation of the 1098-T by CWRU's Financial Services Office. 1098Ts are generated for US citizens and Permanent Residents automatically. 1098Ts are not automatically generated for international students; the university is only required to provide 1098Ts to international students (nonresident aliens) upon their request per guidance from the Internal Revenue Service (IRS).

1042-S forms will be prepared by March 15 and sent to students.

For more information regarding the 1098-T, please visit Financial Services website.

April: Grad/Professional Appreciation Week

Graduate and professional students are integral components of our institution's success, and it is important to let them know how much their contributions are appreciated. Celebrate the accomplishments and contributions of over 5,500 graduate students at CWRU by sponsoring a program to recognize your students, take them to lunch, or contact our office for appreciation ideas!

International Student Services

143 Tomlinson Hall

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