The Office of International Student Services (ISS) is located in 143 Tomlinson and open all year, Monday through Friday, except for university holidays.

ISS staff is available to students in-person and by phone only during Walk-In Hours.

  • Monday through Friday- 10 a.m. to 3 p.m.

If you need to make an appointment, please either call the office, stop by in person, or email

For more information about Walk-in Hours visit the Information for Students quicklink.

ISS Events

Newsletter Archive

Browse our newsletter archives for news, events and announcements you may have missed!

Promoting Intercultural Exchange at Case

The mission of the Office of International Student Services (ISS) is to enhance the international student experience and promote intercultural exchange at CWRU.

We can assist you with:

  • Immigration matters
  • Intercultural exchange opportunities
  • Leadership resources and programs
  • Understanding the social and academic culture at CWRU and in the US.

Read more about ISS and the services we provide.

[RSS] News + Announcements

August 8- Furniture and Household Item Giveaway


The International Student Fellowship at CWRU is happy to invite ALL NEW international students to attend our Annual Furniture and Household Giveaway.

Date: Saturday, August 8, 2015

Time: 9 a.m. sharp. (plan to arrive by 8:30 a.m. to sign in and receive a number). Large items are given away on a random lottery draw. NO NEED to arrive early. This is not a first come first serve basis.

Venue: Church of the Saviour, Great Hall, 2537 Lee Road, Cleveland Hts, OH 44118

Transportation to Church of the Saviour is available. Meet at Case Western Reserve University - Amasa Stone Chapel parking lot at 8:15 a.m if you need transportation. Amasa Stone Chapel is right across from Severance Hall. So that we can plan for needed drivers, please reply to (DO NOT REPLY TO THIS EMAIL!) if you would like transportation.

If you are able to find friends who can help bring you to the location of the giveaway that would be ideal.

From Church of the Saviour, transportation will be provided home for you and your items collected from the giveaway.

Please do not ask what items we have at the Giveaway. We do not know what items are available until the day itself as people bring them in. But they will be useful things for apartment living.

Our Giveaway ends at approximately 10 a.m.. Volunteers with cars/vans will be on hand to help deliver your stuff (and YOU) back to your apartments. Your patience will be requested as this is the longest part of the giveaway. Come prepared and dressed in comfortable clothes to help move items into vehicles.

This is our way of saying - "Welcome to America/Cleveland".

Your friends on campus, and your "home away from home"

International Student Fellowship at CWRU

(an InterVarsity Christian Fellowship Chapter)

Student officers: Roseanne and Krufinta (PNG), Richard and Thomas (Ghana) and Earnest (India)

Official Volunteers: Bill & Joan Wood, Sonny & Arlene Frankos, & Katie Jesurun
Campus advisors: Bok and Heidi Chew

A Redesigned I-20 for F-1 Students

The format for the Form I-20, "Certificate of Eligibility for Nonimmigrant Student Status," has recently changed as part of the Student and Exchange Visitor Information System's (SEVIS) Release 6.21.

As of June 26, 2015, any student who has been issued a Form I-20 from ISS will receive the new format. If you have an older version of the I-20 issued before June 26, 2015, don't worry, it's still perfectly valid. By July 1, 2016, the government will require all F student visa holders and their dependents to be in possession of this new I-20.

ISS has decided to begin the process of transitioning students to a new I-20 with the goal of each student having the redesigned format before the end of the Fall 2015 semester. I-20s will be issued systematically by ISS to all students over the course of several weeks.

Students should expect to start hearing from ISS about a new I-20 being available to pick up from the office during walk-in hours in mid-to-late September throughout October. ISS asks that students wait patiently to receive such correspondence from ISS; there is no need to contact ISS and request issuance of the new I-20 sooner than the office is prepared to provide it.

If you have questions about this process, please feel free to contact us by email at or by stopping in during walk-in hours.

WOW - Wade Oval Wednesday

Since starting in 2007, this Wednesday-night fest at Wade Oval (June 17- August 26, 6-9 p.m.) has become one of the hottest summer events in town with thousands of picnickers enjoying the bucolic setting, live music, movies, and late-night hours at the area's cultural institutions. It's FREE to attend!

There will also be childrens activities, such as bounce houses and rides on the Euclid Beach Rocketship. Food vendors will be on site, but of course, many pack picnics and sit on a blanket during the festivities.

Join with over 5000 revelers per week and check out the excitement of Wade Oval Wednesdays.

The 2015 WOW schedule and other information is available here:

summer hours
Summer Walk-In Hours Schedule

ISS will offer Walk-In Hours- 10 a.m. to 3 p.m., Monday, Tuesday, Wednesday, Thursday, and Friday throughout the summer unless the university is closed. Always call ISS prior to visiting if you have any doubts about our staff's availability.

ISS staff is available to students in-person and by phone only during Walk-In Hours otherwise an appointment is required.

If you need to make an appointment, please either call the office, stop by in person, or email

For more information about Walk-In Hours visit the Information for Students quicklink.

confused face
Forgot to Get a Travel Signature Before Leaving Campus?

If you forget to get a travel signature before leaving campus, don't panic! ISS will be available to help you year round, except when the university is closed. Check our website calendar for information about our availability.

To resolve this problem, first get in touch with ISS by email ( and explain that you've forgotten to get a travel signature. The ISS staff person that works with you will advise you to send your I-20 or DS-2019 to our office to get a travel signature. When we receive it, we'll sign it immediately and contact you by email to offer your mailing options. You may choose to have us return your I-20 or DS-2019 by either FedEx (this is a nonrefundable expense to you) or standard mail (free of charge but can take 4-6 weeks for delivery and the package is not traceable). We will not send your I-20 or DS-2019 until we receive a response from you.

If you're unable to send the I-20 or DS-2019 to our office for an updated signature, be prepared to receive an I-515A from the officer at US Customs. The I-515A is temporary admission to the US and you must comply with the requirements of the form in order to return to good standing. This is an extremely time sensitive process so you must work with ISS staff immediately upon your return to Cleveland to resolve this situation. Failure to handle this properly could result in the government terminating your student visa status.

If you have other questions or concerns, be sure to explain them to the advisor that you begin working with and continue to work only with that advisor until your issue is resolved.

And remember, ISS should be your first point of contact whenever you have questions or problems regarding your visa status. Never attempt to resolve a problem with your I-20 without first contacting our office as there may be very serious consequences for your actions. We're here to help!

International Student Services

143 Tomlinson Hall

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Cleveland, Ohio 44106
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