THIS INFORMATION IS FOR INTERNAL USE ONLY. PLEASE CONTACT THE APPROPRIATE OFFICE FOR GENERAL SUPPORT.

Contact Information

email sasupport@case.edu
telephone 216.368.1959
fax 216.368.1960
after-hours emergency 216.368.HELP
web sasupport.case.edu
LL35 Thwing Center East

This site is intended for staff in the Division of Student Affairs. For university-wide IT support, please visit University Technology or the [U]Tech help desk.

The IT Operations Group supports the staff and programs that support student growth and leadership! We handle the day-to-day maintenance of computer equipment and provide value-added electronic services for our departments. This allows those staff members to spend more of their time providing direct services to students.

Current Support Messages

Scheduled Outage - September 27

The production Linux Oracle Database Server within the [U]Tech Data Center will undergo a planned patching cycle from 3 to 6 am on Tuesday, September 27. During this time, the following databases and applications may be unavailable:
  • APEX Application Express
  • Standalone Undergraduate Admissions Application
  • Software Center
  • Dashboard
  • Dental School Asset Management Tracking System A*STAR
  • Dental School
  • IP Self Registration and Other IP Management Tools
  • KSL Library
  • Production OnBase (onbasep)
  • Identity Management Web Pages (e.g., Password Change, Affiliate Request Form)
  • PROSAM - Historical Student Financial Aid System
  • Server Engineering RedHatN Satellite Back-End Database
  • Dental School - Imaging Hosting with Infinitt North America
  • Server Engineering Virtualization Project
  • Sympa Mailing List Manager (Lists@CASE)
  • WWW Content Management Changes
  • Encyclopedia of Cleveland History
  • setup.case.edu
  • List of UTech Services on help.case.edu

For assistance with any technology product or service at Case Western Reserve, visit help.case.edu or contact the [U]Tech Service Desk at 216.368.HELP (4357) or help@case.edu.