Help for Students in Crisis

Emergency Support

Immediate help is available to students, faculty, staff, parents and family members when a crisis occurs or threats of harm arise.

24/7 Suicide Prevention + Crisis Intervention Contact Website
Suicide Prevention Lifeline National Suicide Prevention Lifeline 800.273.8255 suicidepreventionlifeline.org
Crisis Text Line Crisis Text Line Text HOME to 741-741 crisistextline.org
The Trevor Project The Trevor Project (for LGBTQ youth) 866.488.7386 thetrevorproject.org

On-Campus Emergencies Contact Website
CWRU Police CWRU Police 216.368.3333 case.edu/publicsafety
Walk-In Care

Walk-In care for urgent situations is available without an appointment Monday - Friday, 8:30 a.m. to 4:30 p.m. at University Health & Counseling Services, 220 Sears location. (map).

Community Resources

The following Greater Cleveland area resources can provide helpful information in times of crisis:

  • Mental Health 24-hour Referral - 216.623.6888
  • Cleveland Rape Crisis Hotline - 216.619.6192
  • United Way's 211/First Call For Help: a free and confidential information service ready to direct you to the health and human services you need in Cuyahoga, Geauga, and Medina Counties.

Help for Someone Else

If safety is the primary concern, contact CWRU Police at 216.368.3333.

Consultation Regarding Students in Distress

Consultation over the telephone is available with a staff member of UHCS at 216.368.5872. When a student demonstrates or discloses thoughts of suicide or dangerous behaviors, faculty, staff or students may contact UHCS for a consultation.

Walk-in consultation is also available for any faculty, staff or students concerned about a student. Walk-in hours are 8:30 a.m. to 4:30 p.m. M-F in 220 Sears Library

Some signs to watch for include profound depression, thoughts of suicide, self injury (cutting), frightening anger and/or threats of violence toward others; active anxiety attacks; cognitive confusion, incoherence, disorientation, or grandiose thoughts; or signs of excessive alcohol or drug use.

If you are worried about a student's immediate safety, please call Case Police at 216.368.3333.

Walk-In Counseling

Walk-In Counseling is available for students in distress weekdays from 8:30 a.m. to 4:30 p.m. at UH&CS in 220 Sears.

Emergencies After Hours, Weekends, and Holidays

After hours, weekends or holidays, in the event of a mental health emergency or to consult about a student in distress, call 216.368.5872 and follow the prompts to speak to a counselor by phone.

Assistance with Personal or Family Matters

If you are a University Employee (Faculty, Staff, or Administrator) and you need assistance with a personal or family matter, please contact the Employee Assistance Program (EASE) at 216.241.3273 or 800.521.3273. Your call will be immediately directed to counseling professionals. Staff are available and calls are answered 24 hours a day, 7 days a week. For more information, visit the Case Human Resources website.

Family & Friends

If you are a parent, other family member, or friend concerned about a student, you can call the following numbers:

  • UHCS: 216.368.5872
  • Office of Residence Life & Services
  • Greek Life Services: 216.368.3954
  • CWRU Police: 216.368.3333