THIS INFORMATION IS FOR INTERNAL USE ONLY. PLEASE CONTACT THE APPROPRIATE OFFICE FOR GENERAL SUPPORT.

Instant Messaging

From Wikipedia: Instant messaging (IM) is a form of real-time communication between two or more people based on typed text. The text is conveyed via devices connected over a network such as the Internet.

The "closest resource" doctrine applies when utilizing instant messaging:

1. Student Affairs Resources

Not available.

2. University Resources

The university operates an IM service which is available to all members of the campus community. It also is interoperable with other networks that utilize the Jabber protocol. Both application and web-based access for students, faculty and staff are provided, so the service is easily accessible to everyone.

"Conference" functionality is available, allowing many students to share in a single conversation.

The system also supports customer service functionality, where one or more "helper" members can be available online to answer incoming requests. The requests can be initiated through software or a website.

3. Partner Resources

Google Talk is not yet an officially supported service.

4. Other Resources

Not required or permitted.

Although staff are free to establish personal accounts on other IM networks such as AOL, Yahoo, or MSN and interact with students, they are not permitted to establish official university identities.